Frequently Asked Questions
Answers about shopping, payments, delivery, seller registration, and account help on MyHomeBazar in Pakistan.
What is MyHomeBazar?
MyHomeBazar is an online marketplace based in Pakistan where independent sellers list home products, electronics, kitchen items, fashion, and more. Buyers can browse stores, compare prices, place orders, and track delivery from one account on myhomebazar.com.
How do I create a buyer account?
Tap Sign Up on the website and register with your email and password, or use Continue with Google or Facebook. Email accounts must be verified within the time shown at registration. After verification you can save addresses, wishlist items, and view order history.
How do sellers join the platform?
Sellers register on our admin portal at admin.myhomebazar.com. Choose Become a Seller from the menu, complete registration, and wait for account approval. Once approved, you can upload products, manage orders, and use seller tools such as promotions and payouts.
Which payment methods do you accept?
We support Cash on Delivery (COD) where available, plus digital options such as JazzCash, EasyPaisa, and card payments through licensed Pakistani payment gateways when offered at checkout. Available methods may vary by seller and product.
How does Cash on Delivery work?
Select COD at checkout if it is available for your address and order. Pay the courier or delivery agent when your package arrives. Please keep your phone reachable for delivery calls and have the exact amount ready when possible.
What are typical delivery times?
Delivery estimates depend on your city, seller location, and courier partner (such as TCS, Leopards, or PostEx). Many orders arrive within a few business days in major cities; remote areas may take longer. Tracking details appear in your order history when the seller ships.
When do I get free delivery?
Many sellers offer free delivery when your order from that seller reaches Rs 5,000 or more, or when a site-wide free-delivery promotion is active. Eligibility is shown on product and checkout pages before you pay.
How can I track my order?
Signed-in customers can open Order History for live status. Guest buyers can use Track Order with the order ID and the phone number used at checkout. You will also receive updates by email when sellers ship or change order status.
How do returns and claims work?
If you receive a wrong, damaged, or missing item, open a claim from My Claims in your account within 14 days of delivery. Describe the issue and add photos if helpful. Our team and the seller review the claim and may offer replacement, refund, or other resolution under our Terms.
Can I cancel an order?
You may request cancellation while the order is still pending or confirmed, subject to seller acceptance and platform rules. Once an order is packed or shipped, cancellation may not be possible; use the claims process if there is a problem after delivery.
How do I contact customer support?
Use the Contact page form or email myhomebazar.shop@gmail.com from your registered email for account issues. Include your order ID for order questions. We aim to respond within one business day for most inquiries.
Is my payment information stored on MyHomeBazar?
Card and wallet payments are processed by licensed payment providers. We do not store full card numbers on our servers. COD orders do not require online payment details. See our Privacy Policy for how we handle personal data.
Can I message a seller before buying?
Yes. On a seller profile or product page you can start a conversation to ask about stock, sizing, or delivery. Messages are sent through our secure in-app chat when you are signed in.
Do you ship outside Pakistan?
MyHomeBazar is focused on buyers and sellers within Pakistan. Delivery addresses and COD are generally limited to supported cities and regions in Pakistan. Check checkout for availability to your area.
How do I delete my account?
Email myhomebazar.shop@gmail.com from the address on your account with the subject Account deletion request. Include your full name and sign-up method (email, Google, or Facebook). We verify ownership and delete or anonymize data except records we must keep for orders and law.
Why was my email verification link expired?
Unverified email registrations may be removed after 24 hours for security. If your link expired, register again with the correct email or sign in if you already verified. Check spam folders for verification mail.
Are product descriptions written by MyHomeBazar?
Product titles, images, and descriptions are provided by individual sellers. Sellers are responsible for accuracy and rights to their content. If listing information looks incorrect, contact the seller via chat or report the issue to support.
Where can I read policies and ads disclosure?
Our Privacy Policy and Terms & Conditions are linked in the footer. We may show Google AdSense ads on some pages; ad settings are described in the Privacy Policy. For shopping tips, visit our Guides section linked in the footer.